FAQs

Orders made prior to 4:30 pm for products currently available in our inventory will be delivered on the following business day. It's important to note that custom-made items or products shipped directly may have longer delivery times, and you can find specific information on the product page if applicable. If you have any questions or require assistance with your order, don't hesitate to get in touch with our team by emailing us at sales@firstaid4sport.co.uk or giving us a call at 08081699985.

We offer complimentary delivery and shipping to all addresses within the UK Mainland on orders exceeding £65 (excluding VAT). Extra fees may be incurred for locations outside of the UK Mainland due to increased courier costs. For a comprehensive breakdown of our delivery charges, kindly consult our Carriage & Delivery page.

If you are unsatisfied for any reason, please don't hesitate to contact us either by emailing sales@firstaid4sport.co.uk or by giving us a call at 08081699985 within 30 days. We will do our utmost to offer a replacement for your items, issue a full refund, or credit your account.

As we handle orders with speed, if you have mistakenly entered an inaccurate delivery address for your order, we recommend promptly contacting our team at 08081699985. This will enable us to make the required modifications to ensure your order reaches the right destination. To expedite this process, having your order number and the payment card used for the order on hand is beneficial.

If you encounter difficulties accessing your account, don't hesitate to contact our exceptional customer service team at sales@firstaid4sport.co.uk or by giving us a call at 08081699985. We will make every effort to address and resolve any account-related issues you may be facing.

To reset your account password, simply navigate to the login page and select the "Forgot your password" option. After making this choice, you will be led through the essential steps to receive a new password delivered to your email address.

No, it's not obligatory to have an account to make a purchase from us! Nonetheless, when you place your first order, we automatically generate an account for your convenience. This account streamlines your future transactions, enabling you to effortlessly reorder items, access your order history, review invoices, and save or load shopping baskets for easier on-the-go shopping. Furthermore, eligible UK businesses are provided with £500 instant credit and 30-day payment terms as an additional benefit.

We deeply regret any inconvenience caused by the receipt of a faulty or damaged item. Despite our best efforts to ensure the flawless dispatch of our products, occasional errors or damages may occur. If you have received such a product, please do not hesitate to contact our team at  sales@firstaid4sport.co.uk or give us a call at 08081699985. We will guide you through the return procedure, and you can choose between receiving a complete refund or having a replacement sent to you without any extra charges.

Certainly, we consistently include invoices with each order, and if you access your account, you can easily review and download your past order invoices online.

Yes, you can visit our comprehensive injury guides, to get information about common injuries here.

It's easy. You need to register a normal account on our site here and then fill in the club account form here. We will contact you upon approval and you can enjoy discounts of up to 30%!

Yes, we put together all our product and sport knowledge to offer you detailed guides for a series of questions. You can visit the guides here. Please let us know if you cannot find what you are after, and we will do our best to include it on our next post.